This Privacy Policy explains how Silver Stitch handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services, including website inquiries and workshop communications.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations, record design approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, operate the website, and meet legal or security requirements.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational partners that help us run the business. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, address fraud or security concerns, or support the establishment, exercise, or defense of legal claims.
We may collect contact details, project details, garment descriptions, fitting notes, communication records, booking information, payment-related records, and any materials or images you choose to send for assessment. We also process limited technical data such as device and usage information when you visit the website.
We receive data when you submit a contact form, book by phone or email, visit the workshop, share garment or material details, approve a concept, or make a payment. We may also obtain information from service providers that support website operation, messaging, and payment processing.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, through on-site preference tools. Blocking some cookies may affect form submission, session stability, or other basic website functions.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on our legitimate interests where that ground applies.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where appropriate.
When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable channel.
